inspari support 
your solution,
our responsibility

For us, support is more than just a word. It’s taking responsibility for your solution with an eye toward what best suits your situation. It’s about taking action in any situation. 

With Inspari Support you’ll receive security, proactivity and access to the country’s leading specialists in your area. No commitment required, at a fair price.

If you’d like to learn more about a support agreement with no obligation, just click the link below. We’ll get back to you as soon as possible.

do you have
a need for support?

We can help you if you need BI support – with or without a support agreement, where you’re an Inspari customer or not. With a support agreement you get:

  • A set, quick response time
  • Our extensive insight into your solution
  • A better price when we provide a solution for an assignment
  • ITIL best in practice processes
  • Peace-of-mind from proactive support

If you need support, please contact us at + 45 70 26 22 56 or support@inspari.dk. Regardless whether it’s challenges with your data warehouse, your front-end tool or processing multidimensional cube arrays, we’ll join forces to find a solution.

Inspari Support is open weekdays from 7am-5pm CET. And even if you need support during evening hours or weekends, holidays or around the clock, we have an agreement that will suit your needs. You can see our different modules below.

 Inspari Support model

5 great
reasons
to get
inspari support

  1. Choose an experienced partner
    Our experience helps make your solution even more stable. We don’t just perform a quick fix, we create a long-lasting solution.

  2. Leave the responsibility to us
    Your employees deserve to be left in peace during their holiday and be able to sleep at night regardless of the time zone they’re in. Just let us take over the responsibility.

  3. Do what you do best
    We start off every morning by checking your solution, so you can focus on your work.

  4. Use resources optimally
    Your inside and outside consultants should develop your solution and add value, not provide support.

  5. Stay up-to-date – always
    We constantly stay up-to-date on our skills. And we make sure your solution does the same.

a support agreement
that suits your needs

The foundation of our support agreement is the basic module called “Work”. This is where we monitor your data warehouse and troubleshoot on two hours’ notice between the hours of 7am and 5pm weekdays. If you also require support on weekends or holidays from 7am-5pm CET, select the “Week” module. If you need 24/7/365 support, select “Year”. This applies to, e.g., businesses with departments in different time zones.

If you need support for, e.g., Qlik, Tableau or Power BI, you can add this with the “Front-End Tools” module. And finally, you can select “Custom Tools” for support for the application we built for you. In short, an agreement that suits your needs.

No matter what you choose, you aren’t tied into anything. We just don’t see the value of tying your hands with a subscription you don’t need. You can therefore always cancel, upgrade or downgrade your support agreement on just one month’s notice.

If you’d like to learn more about the different modules and prices, just click below and we’ll be happy to contact you.

 

  

a constant eye
on your solution

No technology is flawless. Therefore our support software, Sherlog®, keeps a close watch over your solution. We get notified about any changes, so we can respond quickly and effectively if anything goes wrong.

At the same time, Sherlog® saves information about your business’s performance and history, which is why we in many cases can proactively prevent incidents from happening. It’s robust support that makes a difference in your everyday work.

share your screen
with support

When we talk on the phone about your specific challenges, we use screen sharing as a tool to allow us to solve the issue in an optimal manner. You can provide access to your screen by clicking on “Start Screen Sharing”. This event starts the TeamViewer application and provides us with active access to your screen. Please note – you should only use this feature when you are speaking with a support consultant.

If you need support, please contact us at +45 70 26 22 56 or support@inspari.dk.